FAQ
Common questions
About Enaro
Is Enaro a diagnostic tool?
No. Enaro is a personal health information platform for organising and tracking lab results you've already received. It does not diagnose conditions, recommend treatment, or replace advice from a licensed clinician. See our medical disclaimer.
Who is Enaro for?
Anyone who gets lab tests done regularly and wants to see how their results change over time — instead of comparing scattered PDFs by hand.
Which countries is Enaro available in?
Enaro is built first for the Philippines, Southeast Asia, and India, with report formats and reference ranges tuned to labs common in those markets. The interface is currently English only.
Reports & coverage
What lab reports does Enaro support?
Enaro reads PDF and scanned lab reports across a growing set of biomarker categories — including complete blood count, metabolic, lipid, liver, kidney, thyroid, and vitamin panels. See our Supported Reports page for the full list.
What if Enaro doesn't recognise a result?
It's flagged for you to confirm rather than silently dropped, and if it's a genuinely new biomarker, it's queued for review before being added to our shared catalogue.
How long does processing take?
Typically a few minutes to about half an hour, depending on the report. You'll be notified in-app and by email the moment it's ready — no need to keep the tab open.
Data & privacy
Is my data secure?
Your reports and results are encrypted in transit and at rest, and access is isolated per account. We never sell your personal health information. See our security page.
Can I export or delete my data?
Yes — you can export your data or delete your account at any time from Settings. You own your health history, not us.
Does Enaro comply with data protection laws?
We design around the Philippines Data Privacy Act, India's Digital Personal Data Protection Act, and GDPR principles, but we don't currently hold formal certification under any of them. See our Data & Privacy page for the honest, current picture.
Account & pricing
How much does Enaro cost?
Enaro is currently in early access and free to join. Pricing hasn't been finalised — see our Pricing page for the latest.
How do I get early access?
Create an account from the Get early access button — there's no waitlist right now.